Welcome to the boffinsbookshop.com.au Help Desk!
Here you can find out about our policies, how to make a purchase, how to return a book, how to check your order status and history, shipping information, and how to contact us.
At Boffins Bookshop, we are committed to safeguarding your personal privacy.
We recognise that you have a right to control how your personal information is collected and used.
1. The Information We Collect
Boffins Bookshop will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself (for example, when using our price and availability inquiry service, creating a lay by, registering on our website, or opening an account).
When you purchase products or services from us, we will sometimes ask you for personal information (such as your name, current address, telephone/mobile number, email address, credit card information, occupation or employer) so that we can arrange to order and/or contact/deliver the goods that you purchase. We also keep details of your interest areas and purchase history.
On other occasions when you deal with us, it may be necessary for us to keep a record of that contact for business purposes, and to enable us to respond to your request or comment. Examples may include inquiries that require a follow up response from us (e.g. a price and availability check with a supplier, a customer complaint, or other circumstances where you have been affected by incidents that may have occurred through your association with Boffins Bookshop).
You do not have to supply us with this information; however, if you choose not to, we may be unable to sell or provide you with the merchandise or service that you require.
2. How We Use the Information
Information we collect may be used to fulfill our obligation under any purchase of merchandise or service request, and to enhance your shopping experience in the following ways:
- Deliver merchandise that you purchase
- Register you as a member of boffinsbookshop.com
- Bill your credit card for your purchases
- Confirm your shopping orders
- Respond to your inquiries or requests
- Communicate information about us, our products, services, special offers and/or special events.
- Find and stock the products you want
- Customise your shopping experience
- Satisfy conditions associated with any contractual or legal requirement
- Make statistical data for marketing analysis
- If you are a Boffins Bookshop account customer, provide information to you about your account, including regular statements.
If any other purposes arise other than those listed here, we will advise you at the time.
3. When and With Whom We Share Your Information
In nearly all circumstances when we use your information, that information remains within Boffins Bookshop. We never sell or rent your personal information to any third parties under any circumstances. However, we sometimes need to share your information with our agents, representatives, and trusted service providers and contractors, for the specific purpose of fulfilling customer orders; offering certain products and services in connection with our website; communicating with customers; providing customer service; enhancing and improving the customer shopping experience; providing a personalised shopping experience; and completing credit card transactions.
Aside from these purposes, we will never share your personal information with any third parties unless we have your express permission do so, or under special circumstances such as when we believe in good faith that the disclosure is required by law.
4. Changing & Removing the Information We Have About You
Boffins Bookshop takes all reasonable precautions to ensure the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of the information we hold depends largely on the information you provide.
That's why we recommend that you:
- Advise us immediately if there are any errors in your personal information; and
- Keep us up to date with changes to your personal information, such as your name or address, or credit card expiry date.
To change or remove your personal information, please contact our Privacy Officer at the address or telephone number listed below.
Alternatively, you can make changes to your personal information kept at boffinsbookshop.com.au yourself, by clicking 'Update' on the eNewsletter page (for eNewsletter subscribers) and/or 'My Details' on the 'My Account' link (for registered account holders).
Boffins Bookshop uses two types of cookies on this website. These are session cookies and permanent cookies.
boffinsbookshop.com.au uses session cookies during a search query of the website. Our Internet Service Provider has assured us that the only cookies used on this website are those associated with the shopping basket. Statistics for this website are generated from web logs, not cookies.
After closing your browser, the only cookie information stored is an ID number relating to your shopping basket, so that on your next visit, the shopping basket will contain your order.
To enable us to recognise each time your browser visits the Boffins Bookshop site it downloads a cookie onto your hard drive.
When you visit boffinsbookshop.com.au our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
- Your server address
- The date and time of your visit
- The pages you accessed and the documents downloaded
- The previous site you have visited.
Boffins Bookshop may use this information to create a customer profile of you, and allow us to tailor offers or marketing material that we believe may be of interest to you.
We have no control over websites linked to boffinsbookshop.com.au, and are not responsible for the conduct of companies linked to our website. Before disclosing your Personal Information on any other website, we strongly advise you examine their terms and conditions of use.
6. Storage & Security of Your Personal Information
Boffins Bookshop will endeavour to take all reasonable steps to keep secure all information that you have provided to us, and to keep this information accurate and up to date, including information stored electronically. Our employees are obliged to respect the confidentiality of any personal information held by Boffins Bookshop. However, Boffins Bookshop is not responsible for events arising from unauthorised access to your personal information.
7. Access to Your Information
You have a right to access your personal information, subject to some exceptions specified by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Boffins Bookshop reserves the right to charge a fee for searching for, and providing access to your information.
9. How to Contact Us if You Have a Problem or Question
If Boffins Bookshop becomes aware of any ongoing concerns or problems with the personal information that we hold, we will take these concerns or problems very seriously and work to address them.
The Privacy Officer
PO Box 7349
CLOISTERS SQUARE WA 6850
T: 08 9321 5755
F: 08 9321 5744
Still have questions? Then please contact us.