Cover art for The Customer Success Economy
Published
Wiley, January 2020
ISBN
9781119572763
Format
Hardcover, 384 pages
Dimensions
23.1cm × 16.8cm × 3.8cm

The Customer Success Economy Why Every Aspect of Your Business Model Needs A Paradigm Shift by

Not in stock
Fast $7.95 flat-rate shipping!
Only pay $7.95 per order within Australia, including end-to-end parcel tracking.
100% encrypted and secure
We adhere to industry best practice and never store credit card details.
Talk to real people
Contact us seven days a week – our staff are here to help.

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

Shows leaders how their digital implementations will make them more Amazon-like

Helps you deliver recurring revenue

Shows you how to embrace customer retention

Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today-making and cultivating happy customers.

Related books