Welcome to the boffinsbookshop.com.au Help Desk!
Here you can find out about our policies, how to make a purchase, how to return a book, how to check your order status and history, shipping information, and how to contact us.
What do our stock availability terms mean to you?
In Stock means the book is available from our store for immediate shipment.
On Order means we are awaiting a shipment of stock from our supplier. A book is only considered “on order” if it has not been reserved by another customer, which means that if you purchase such a book you are guaranteed that it will be shipped to you as soon as it's delivered to us.
Not In Stock means the book is not available for immediate purchase. A book is considered not in stock if:
- there are copies of the book in store, but they have all been reserved by other customers;
- there are copies of the book on order, but they have all been ordered by other customers; or
- we don't generally stock this item, but are happy to order it at a customer's request.
In all of these cases you can still purchase the book on our website, and we will order a copy in for you. The price of these books may differ from that listed on the website, and the delivery time can vary greatly. Before charging your credit card, our customer service department will contact you with up-to-date pricing and delivery information.
Not Yet Published refers to books which will be published in the near future and which we intend to stock. You can order these books online and have a copy shipped to you as soon as the book is released.
Out Of Print books are no longer printed by their publisher and it is unlikely that we can stock these items. However, new editions or alternatives may be available so you are encouraged to contact us for assistance. If we are unable to supply the book, we will direct you to a specialist dealing in out-of-print titles.
While we make every effort to keep stock availability information up-to-date, occasionally there may be inaccuracies in the information displayed. When you order a book, our staff will verify that all details are current, and will contact you if there are any discrepancies before charging your credit card.
Still have questions? Then please contact us.