Welcome to the boffinsbookshop.com.au Help Desk!
Here you can find out about our policies, how to make a purchase, how to return a book, how to check your order status and history, shipping information, and how to contact us.
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Frequently Asked Questions (FAQ)
Orders:
Q: What is Stock Availability?
A: Our Stock Availability enables you to make buying decisions based on the availability of items. The definitions of the terms we use are:
In Stock
'In Stock' means the book is available from our store for immediate shipment.
In Stock, On Order
'In Stock, On Order' means limited quantities of the book are available from our store for immediate shipment with more copies on order with the supplier. 'On Order' titles are regularly stocked and will be replenished ASAP. Average time to re-stock is 5 - 10 business days once the title is out of stock.
Not In Stock, On Order
'Not in Stock, On Order' means the book is NOT available for immediate shipment due to a variety of reasons explained below, i.e.Temporarily Out of Stock or Not Yet Published. Please email us for an up to date stock availability check from the supplier.
Temporarily Out of Stock: means the book is out of stock at our store, and has been ordered from the publisher or supplier. However, the publisher or supplier is unable to predict when they will have more copies in stock, but we hope to ship it to you within 4 to 12 weeks.
Special Order: refers to a book that may not be regularly stocked by us. While some of these books might be hard to find, others are more easily obtained. In some instances, it may take longer to locate this book for you than it would for a standard order, and the price is subject to change. We will contact you about the status of any special order you place with us.
Not Yet Published: means a book has not yet been printed. Books often have a publication date that may be a few months in advance of first printing. However, you can place advance orders for many-not-yet-published titles.
Not In Stock
'Not In Stock' means the book is NOT available for immediate shipment due to a variety of reasons explained below, i.e.Special Order or Out of Print. Please email us for an up to date stock availability check from the supplier.
Special Order: refers to a book that may not be regularly stocked by us. While some of these books might be hard to find, others are more easily obtained. In some instances, it may take longer to locate this book for you than it would for a standard order, and the price is subject to change. We will contact you about the status of any special order you place with us.
Out of Print: means the publisher that owns the rights to the book is no longer printing copies of the book. Typically, these books are not stocked in our store, and will be more difficult to find. You may wish to contact a specialist out of print dealer - Biblioquest Biblioz Book Search.
While we make every effort to keep stock status indications up to date, occasionally a title which is showing as 'In Stock' may be out of stock. We will advise you accordingly, and ask for your instructions regarding ordering these titles.
Q: What is the status of my order?
A: Email us at orders@boffinsbookshop.com.au. For member account holders click on 'My Orders' from the 'My Account' link in the top navigation bar. You can also check the details of any past order you have placed with us.
Q: I have forgotten my order number. How can I find it?
A: Email us at orders@boffinsbookshop.com.au. For member account holders click on 'My Orders' from the 'My Account' link in the top navigation bar. You can also check the details of any past order you have placed with us.
Q: How do I return a Title?
A: Go to our Returns section for details.
International:
Q: Do you ship to my country and what are the rates?
A: Yes, however shipping costs will vary from country to country. We will email you with the shipping quotes for these orders.
Q: Is it true that I may be asked to fax my credit information?
A: Yes. The only information that we require is a photocopy of your credit card along with an item showing your billing address - your driver’s license, passport or bank/credit card statement. Black out any information that is private.
Q: Why do I need to fax you my credit card information when I have already provided it on-line?
A: We request this information to protect our customers from possible international credit card fraud. We only use this information to verify your account.
Still have questions? Then please contact us.